Shipping policy

Shipping & Returns

Last updated: 27/09/2026

Shipping

Processing times

Ready-to-send pieces are usually dispatched within 2–4 business days of your order. Made-to-order and custom pieces take longer, and the expected timeframe will be shown in the listing or agreed with you directly. During busy periods, such as the lead-up to Christmas or after a new fabric drop, dispatch may take a little longer.

Delivery within Australia

All orders are sent with Australia Post. Shipping costs are calculated at checkout based on your order and location. Once your order has been dispatched, you'll receive an email with a tracking number.

Estimated delivery times after dispatch are 2–6 business days for metro areas and 4–10 business days for regional and remote areas. These are estimates from the carrier and can't be guaranteed.

International shipping

We currently only ship within Australia.

Local pickup

If local pickup is available, you'll see it as a delivery option at checkout. We'll email you when your order is ready to collect. Pickup may also be available at selected market dates.

Checking your address

Please check your shipping address carefully before placing your order. If you notice a mistake, email us as soon as possible and we'll do our best to fix it before your order is sent. If a parcel is returned to us because of an incorrect address, we'll contact you to arrange re-sending, and re-sending costs will apply.

Lost or damaged parcels

If your parcel hasn't arrived within the expected timeframe, or arrives damaged, please contact us with your order number. We'll work with the carrier to track it down. If it's lost or damaged in transit, we'll send a replacement or give you a refund.